Parents and carers account support

Use the information for support with your Education Minister’s Running Challenge account. 

Create an account  

  1. Open sign in.  
  2. Select the 'Sign up' option. 
  3. Enter your details.  
  4. Confirm your account through the verification email we send you. Make sure to check your junk folder.   

If the error message appears ‘An account with the given email already exists’, you already have an account and need to sign in. If you are experiencing issues trying to sign in, you can reset your password.   

If you are still experiencing issues, email websitesupport@ministersrunningchallenge.wa.gov.au.  

Update your account details  

You can change your name in your account profile. To change your personal details:  

  1. Sign in to your account.  
  2. Select the person icon in the top right-hand corner of the page.  
  3. Select ‘Edit profile’.  
  4. Update your details.  
  5. Select ‘Done’.  

Your account details will be updated.  

Change the email address linked to your account 

To change the email address linked to your account, email websitesupport@ministersrunningchallenge.wa.gov.au.

Once your support request has been received, you will need to sign into your new account and accept the request. It may take up to 5 business days to complete your support request. 

Register a runner in the 2024 challenge 

If your child had an account in 2023, you still need to register them in the 2024 challenge. To register a runner: 

  1. Sign in to your account. 
  2. Select the circle icon with a plus sign next to the '2024 Education Minister’s Challenge'. 
  3. Search for the runner and select the row with their name. 
  4. Select ‘Register now’ for the new challenge. 
  5. Confirm the school and year level. 
  6. Select ‘Register’. 

Once you have completed these steps, the runner is registered for the 2024 challenge and you can manage their account and log walks or runs. You won't be able to register a runner who had an account in 2023 that is not linked to your account, you can register them as a new runner and email websitesupport@ministersrunningchallenge.wa.gov.au to link their records. 

To add a new runner: 

  1. Sign in to your account. 
  2. Select 'Register a runner’. 
  3. Search for the runner and select the row with their name. 
  4. Enter their details. 
  5. Select 'Done'. 

Once you have completed these steps, the child is automatically registered for the 2024 challenge and you can manage their participation and log walks or runs. 

Log and manage runners' walks or runs 

You can add and edit walks or runs through the challenge for your child in your account. 
To log a walk or run: 

  1. Search for the runner and select the row with their name. 
  2. Select ‘Log a walk or run’ in the account. 
  3. Log the walk or run and add details, including the: 
    1. type 
    2. date participated 
    3. you can also add a description, a comment and a like, if you wish. 
  4. Select ‘Submit’. 

If you have made an error logging a walk or run, you can edit the child's logs: 

  1. Select ‘Logs’ in the runner’s account. 
  2. Find the walk or run logged. 
  3. Select the 3 dots on the right. 
  4. Edit the log details. 
  5. Select ‘Submit’. 

Other account issues 

If you are experiencing other issues, email websitesupport@ministersrunningchallenge.wa.gov.au. Provide as much detail as possible, such as the error message you are experiencing and the troubleshooting you have tried.